2013 Nominee

KLM Customer Service

KLM Royal Dutch Airlines
Social
Customer Service

Credits

  • SVP eCommerce
    Martijn van der Zee
    KLM Royal Dutch Airlines
  • Social Media Hub Mnager
    Gert Wim ter Haar
    KLM Royal Dutch Airlines
  • Social Media Tooling Manager
    Robertjan Groeneveld
    KLM Royal Dutch Airlines
  • Manager Social Media
    Anna Ketting
    KLM Royal Dutch Airlines
  • Director E-Acquisition
    Viktor van der Wijk
    KLM Royal Dutch Airlines

About the Customer Service category

Social media experiences employed to improve a company’s customer service practice. Platform agnostic—enter any and all social media that best exemplify your work.

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2013
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