Customer Service Associate
About Recognition Media
We are a creative and Internet industry recognition company. Our organization owns and operates the industry’s leading awards programs, including The Webby Awards – the Internet industry’s most coveted prize, in addition to The Anthem Awards, The Telly Awards and more. Our award brands play a critical role in the creative, social impact and digital marketplaces – signaling which companies and professionals are the best and which projects are setting standards of excellence. While creativity and technology are at the core of what we do, a passion for the industry and people using it to drive change is what drives us.
Recognition Media embraces diversity and equal opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.
Position Summary
We are looking for a Customer Service Associate who can actively listen and troubleshoot to provide a great customer experience. Your attention to detail, solve problems creatively, think critically, communicate effectively, and passion for delivering excellent customer experiences will help you excel in this role.
The ideal candidate will be highly organized, collaborative, and detail-oriented, with previous customer service experience.
This is a full-time, hybrid role (three days in-office, two days remote) in our Ashland, KY office that reports to our Customer Service Manager.
Responsibilities
– Assist in the day-to-day operation of our various award programs, including: answering inbound emails and phone calls from customers, ordering merchandise inventory, data entry, assisting on promotional mailings and merchandise processing and fulfillment
– Become a subject matter expert on one or more award programs in order to provide helpful solutions to customers’ problems and improve their overall experience
– Respond to customer inquiries in a timely, compassionate and solution-oriented way
– Collaborate with the Customer Service team to address inbound customer contacts in the most efficient way possible, and provide important customer feedback updates to business owners
– Identify and resolve product and service problems quickly, efficiently and completely
Requirements:
– Prompt and regular attendance
– Excellent communication skills
– Ability to multitask, handle pressure, adapt, and excel in a fast-paced work environment
– Strong computer skills with experience using standard applications, e-mail, and the Internet
– Experience with Microsoft Office and/or G Suite (Gmail, Google Docs, etc.) is preferred
– Salesforce experience is a plus (but not required)
– Comfortable operating in several applications simultaneously
– Ability to operate and troubleshoot a variety of additional office equipment, including high volume printers and multi-line telephones
Compensation and Benefits
– Competitive compensation package with generous incentive-based bonus program
– Comprehensive health care plan (health, dental, vision) with 100% of employee premiums (and 70% for dependents) paid by company
– Annual enrollment options for FSA program, Dependent Care program, and TransitChek/Commuter program
– Company-sponsored life insurance benefit
– Paid annual leave, paid time off and paid sick leave
Apply
Working at Recognition Media is rewarding. If you are interested in this opportunity, please send your résumé along with a note about yourself and why you are interested in joining our team to J O B S at recogmedia.net with the subject line Customer Service Associate.