- Dept Team
Bugaboo wanted to enter the next phase in its growth strategy focusing on increasing the share of sales online through their own websites and selected marketplaces. To achieve this growth, Bugaboo decided to change their online ecommerce platform and implement a redesign highlighting game-changing products that help you explore the world around you in unparalleled comfort and unmistakable style.
We started with designing the page structure particularly fitted to the Bugaboo customer journey. Furthermore we’ve made several unique comparison tools to help pick the right stroller to fit their exact needs. With Page Designer we defined the properties of each component in order for it to be configurable according to the visual design.
People don’t decide on their first stroller over night. The site’s purpose is therefore not just to sell strollers and accessories. It’s to help people to choose a Bugaboo. We’ve decided to have two product details pages. One for in the ‘orientation’ phase of the journey, one for the ‘buy’ phase of it. As these rich experience driven pages required a lot of content management capabilities for Bugaboo, we decided to use Page Designer of Salesforce Commerce Cloud which was still in Beta when the project started.
Bugaboo as a premium brand expects us to deliver a premium experience online. Within the onboarding project of the webshop the focus was on delivering the new ecommerce platform within 4.5 months. For the sake of meeting deadlines Bugaboo was willing to accept flexible scope as long as no concessions were made to the brand.
Given a global rollout in 24 countries, 13 languages, highly customized landing and product pages in 4.5 months was an achievement in itself. Even better was the fact that we were able to include a product configurator, which allows customers to visually customize their stroller based on a wide variety of underlying parts.
Now more than ever we see that digital is shaping the world around us. Companies with strong digital capabilities have a competitive advantage and so does Bugaboo. In the future, we will be working on implementing interactive 3D models for Bugaboo to make the online experience even better. Our team’s motivation is in delivering innovative solutions to our customers.