- Plastic Havas Team
In 2012, Pizza Pizza introduced the world’s best pizza ordering app (and we have 25 awards and the Webby to prove it). 7 years is a long time in technology terms, the website needed a complete rebuild. Knowing users of Pizza Pizza loved our product we definitely had some work to do to provide a best in class experience.
Our goal was to build a best in class experience, which we did by focusing on the front end experience first before defining what would need to be built on the back end to bring it to life. We migrated a monolithic e-commerce back end to a cloud-based, powered by over 800 micro services enabling it to scale from 0 to handling millions of orders in microseconds.
We use Data Store and Big Query to power our Just For You Recommendations. Dialogue Flow is leveraged for the first ever Pizza Assistant while Wordpress (headless) supports the marketing content and Angular for frontend.
We really worked well together. The Pizza Pizza team strives to be on the cutting edge both when it comes to their in-person experience as well as digitally. So, when we made suggestions like building the first ever Pizza Assistant it was just a question of how rather than why.
We were adamant about checking in with users along the way. Doing formal and informal user tests from our in-house usability lab and from the feedback we received, we had a feeling it was going to be a hit. What was great to see was that we actually made it 15% faster to order online. For those ordered through the Pizza Assistant doubled their basket and reduced their bounce rate by 50%.
We are definitely all living in a new digital world today than we were six months ago. That said it has been great to see how this experience has helped Pizza Pizza continue doing what they love doing most. Which is being there for and giving back to the communities they call home.